HOPS Culture - Aspen

Job 131468 - Server HOPS Culture
Aspen, CO

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Job Details

Location: Aspen, CO
Employment Type: Full-Time
Salary: Competitive

Job Description

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to provide our guests with a genuine and friendly hospitality experience, and to ensure they will want to return again and again.

Responsibilities include:

  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform guests of specials, craft beers, and menu changes.
  • Ensure guests receive personalized food and craft beer recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Understand the server position is a sales position within the restaurant.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter and clear tables.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with resetting tables.
  • Thank guests for their visit and invite them to return.
  • Participate in the Marketing Program and consistently meet daily/weekly requirements.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

Requirements

  • High School graduate or equivalent preferred.
  • Must be 18 years of age or older.
  • Ability to effectively communicate in English (verbal and written).
  • Prefer a minimum of one year of previous serving experience.
  • Have willingness to learn about beer and acquire Cicerone certifications.
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
  • Ability to stand, walk, and carry food trays for prolonged periods of time.
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

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